Introduction
Seref Tile ("we," "us," or "our") is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we manage the personal information collected through our website, sereftile.com, in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada's federal private sector privacy law, and other applicable provincial privacy legislation.
Personal Information We Collect
We may collect several types of personal information from and about users of our Website, including information:
- Identification Information: Such as your name, email address, postal address, and telephone number, which you provide when placing an order or contacting us.
- Payment Information: Details required to complete a transaction, such as credit card information (processed securely through third-party payment processors).
- Technical/Usage Information: Such as IP address, browser type, operating system, and details of your visits to our Website, collected through cookies and other tracking technologies.
How We Use Your Personal Information
We use the personal information we collect for the following purposes:
- To fulfill your orders for tile products and process your payments.
- To provide customer support and respond to your inquiries.
- To improve our Website and product offerings based on usage and purchase patterns.
- To send you marketing communications (if you have opted in) regarding our products, promotions, or sales.
- To maintain security and prevent fraud.
Disclosure of Your Personal Information
We do not sell, rent, or trade your personal information. We may share your personal information with third parties only in the following circumstances:
- Service Providers: To third-party service providers who perform functions on our behalf, such as shipping companies (e.g., to deliver your tile order) and payment processors. These parties are contractually obligated to keep personal information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: If required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect our rights, or protect the safety of users.
Consent
By submitting your personal information through our Website, you are consenting to the collection, use, and disclosure of your information as set forth in this Privacy Policy. You have the right to withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions and reasonable notice.
Data Security
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk.